Pool & Hot Tub Services in West Kelowna, Kelowna & the Okanagan BC
Sales | Service | Maintenance | Liners | Equipment | Chemicals
Serving West Kelowna, Kelowna, Peachland, Summerland, Lake Country and the entire Okanagan
Reliable Pool & Hot Tub Service, Repairs & Maintenance Throughout the Okanagan
At PoolWorx (formerly Empire Pool & Patio), we provide professional pool and hot tub service to homeowners(residential), commercial pool, and strata properties throughout West Kelowna and the Okanagan.
From weekly maintenance and water balancing to liner replacements, equipment upgrades, and repairs, we make sure your pool or spa stays clean, safe, and running properly all year long.
Whether it’s a backyard pool or manage a commercial or strata property, our team are here to help ensure your pool or spa remain clean, safe, functional, and energy-efficient all year round.
With over 20 years combined industry experience, we bring the knowledge and attention to detail needed to keep your pool in peak condition.
We have been providing reliable pool and hot tub services throughout Kelowna, West Kelowna, Peachland, Lake Country, Summerland, and the entire Okanagan Valley since 2024 and look forward to serving you!
Experts in Pool & Hot Tub Services in West Kelowna & the Okanagan:
From Seasonal Maintenance to Complete Liner Replacements
At PoolWorx, we offer a full range of services designed to keep your pool or hot tub operating at its best. Click on any of our core services below to learn more about our technical expertise and brand recommendations:
Seasonal Pool Openings & Closings
Protect your investment through the Okanagan’s changing seasons. We provide thorough spring start-ups and proper winterization to ensure your plumbing and equipment remain damage-free.
Maintenance Plans
Whether you’re a residential homeowner in West Kelowna or a strata manager in the Okanagan, our CPO® certified technicians provide the reliable water balancing, system checks, ongoing maintenance to keep you pool safe, clean and running all season efficiently.
Expert Repairs & Leak Detection
Don’t let a minor issue lead to costly repair. We provide professional diagnostics, repairs, and advanced leak detection to quickly identify and fix problems – saving you time, water, and money.
Professional Liner Replacement
Restore the beauty and integrity of your pool with a high-quality vinyl liner. We specialize in precision installations using only liners from trusted manufacturers like Latham and Megna Pools.
Equipment Upgrades & Modernization
Upgrade your pool with energy-efficient equipment and modern automation. From variable speed pumps to saltwater systems, we help improve performance while reducing your operating costs.
Equipment, Chemicals & Installations
We supply and install professional-grade pool equipment, and chemicals for residential and commercial customers across the Okanagan. From pumps, heaters, and filters to water treatment products, we work with major brands and provide expert installation and support to keep your system running properly.
From Seasonal Maintenance to Complete Liner Replacements
What does pool service include?
Professional pool service includes everything needed to keep your pool clean, safe, and operating efficiently.
This can include:
- Pump repairs & replacements
- Heater repairs & replacements
- Filter repairs & replacements
- Pool Cover repairs & replacements
- Pool light repairs & replacements
- Liner repairs & replacements
- Plumbing repairs & replacements
- Leak Detection & repairs
- Pool Openings & Closings
- Water Testing & Chemical balancing
- Equipment inspections & preventative maintenance
Regular service helps extend the life of your equipment, prevent costly breakdowns, and reduce long-term operating costs.
How often should my pool be serviced?
We recommend regular weekly service during the swim season, along with a yearly inspection to catch minor issues before they become costly repairs. At PoolWorx, we take proactive approach-identifying small problems early to extend equipment life, reduce downtime, and avoid unexpected expenses. For strata and commercial properties, more frequent monitoring and documentation may be required to meet health and safety regulations.
How much does pool service cost?
Pricing depends on pool size, usage, service frequency, and overall system condition. We provide clear, customized quote based on your specific needs – whether it’s a residential pool, strata, or commercial facility. Ask us for a quote!
Strata & Commercial Pool Services
We specialize in reliable, professional pool and hot tub service for strata properties, hotels, and commercial facilities throughout West Kelowna, Kelowna and the Okanagan.
We understand the importance of:
- Consistent service schedules
- Clear communications with property managers
- Health Regulations compliance
- Proper documentation and reporting
- Fast response times when issues arise
Our team works proactively to keep your pool operating safely and efficiently. Whether you manage a strata pool or high-use commercial facility, PoolWorx delivers dependable service you can count on. Ask us for a commercial quote!
Why Choose PoolWorx?
- Family Owned and Operated:
Proudly serving West Kelowna, Kelowna and the Okanagan with honest, reliable service and adding a personal touch. - Residential, Commercial, and Strata Specialist:
Customized service plans for homeowners, property managers, and commercial facilities. - Professional Water Testing & Maintenance:
Expert chemistry balancing to protect your investment and your health. - Trusted Equipment Brands & Installations:
We service and install industry-leading brands like Hayward, Pentair, Jandy, and more. - Reliable Okanagan-Wide Service:
Punctual, certified technicians you can count on.
Our Mission
Our goal at PoolWorx is to provide you with honest, reasonable estimates for pool liner replacements, equipment upgrades, and ongoing maintenance. We take the stress out of pool ownership by handling the technical details—from leak detection to seasonal openings—so you can focus on enjoying your outdoor retreat.
About PoolWorx:
The Team You Trust
PoolWorx Inc. is a proud family-owned and operated business led by Max Rivard and Candace Cannon. With over 20 years of combined industry experience, we bring hands-on knowledge and attention to detail to every job.
As Certified Pool Operators (CPO), we are committed to maintaining the highest standards of water quality, safety, and system performance.
Max leads our field service, repairs, and project management, while Candace manages office administration and maintenance operations. We built PoolWorx with a simple goal: to provide dependable, high-quality pool service for homeowners, strata properties, and commercial clients throughout West Kelowna, Kelowna and the Okanagan.
At PoolWorx, we prioritize prompt communication and meticulous care for your pool and spa. We look forward to assisting you with your modernization and maintenance needs. Be sure to explore the testimonials from our valued customers to see our commitment to excellence in action.
Our Projects
View some of our recent projects, including liner replacements, equipment upgrades, and service work across the Okanagan.
Read Our 5-Star Reviews
See what our customers say about us!
Max knows pools and familiar with the Vanquish system also PoolWorx is always on time and schedules the pool open/close as many other operators in the Okanagan have a “Who Care” attitude and it’s 3:00 and summertime and no shows.
Highly recommend PoolWork for any type of pool work related.
Finally a company that shows up and cares!
Not enough experience or knowledge to charge $125.00 Hr.
Still in same situation as we started after spending over $thousand dollars. No offer to say or return to fix. Yes, did give $59.00 discount after negotiating . Definitely ask for reference .
It’s clear that Empire Pool & Spa Repair is built on strong values, attention to detail, and genuine care for their clients. If you’re looking for reliable, honest pool or spa repair work from people who truly take pride in what they do, I would absolutely recommend them.
WARNING don't do what I did, and buy a crappy spa, I recommend investing in a good spa!!
We recently had the pleasure of working with Max and Candace at Empire Pool & Patio for a complete pool liner replacement, new main drain installation, and a skimmer replacement — and I honestly can’t say enough great things about them. From start to finish, the experience was outstanding.
Candace was incredibly professional, organized, and proactive. She communicated every step clearly, kept us updated on scheduling and weather impacts, and genuinely cared about making the process smooth for us. It’s rare to find someone so responsive and detail-oriented — she made us feel confident and cared for every step of the way.
Max is an absolute expert in his craft. Watching him work was like watching an artist at work. His attention to detail, problem-solving skills, and work ethic are second to none. He took the time to explain what he was doing, answered every question with patience and clarity, and ensured the final product wasn’t just good — it was flawless.
The end result? Our pool looks better than brand new. The liner is perfectly fitted, the new main drain and skimmer are seamlessly integrated, and the water has never looked more inviting. Empire Pool & Patio didn’t just restore our pool — they gave our backyard a whole new life.
If you’re considering any kind of pool work in the Okanagan area, do yourself a favour and call Empire Pool & Patio. Max and Candace are the real deal — trustworthy, talented, and truly passionate about what they do. We couldn’t be happier. Thank you both for going above and beyond!
Flexible Financing for Your Pool Liners, Repairs, and Upgrades
At PoolWorx, we believe that maintaining your pool should fit comfortably within your budget. We have partnered with FinanceIt to provide our Okanagan customers with a simple, transparent way to finance their pool projects.
Whether you are planning a complete liner overhaul or upgrading to a high-efficiency equipment suite, you can manage the cost with a plan that works for you.
- Pre-Approval in Seconds: Complete the application in under 5 minutes and get a decision almost instantly.
- Up to $100,000 in Funding: Financing available for both small repairs and large-scale pool renovations.
- Open Loans: You have the freedom to pay off your balance at any time without facing any penalties or fees.
- Customizable Terms: Choose between monthly or bi-weekly payment plans to suit your household’s cash flow.
The FinanceIt team can assist you with any questions about the application process at 1-888-536-3025.
Our Suppliers
We work with trusted, industry-leading manufacturers to ensure quality, reliability, and long-term dependable product performance.
